Service & Support
Service & Support
From selection and manufacturing to on-site commissioning and after-sales, you deal directly with the factory.
Built to your process
Equipment is configured for your product, throughput and process, not picked from a fixed range.
Fits your existing line
Connects directly to the production lines and pipework already in your plant.
Delivered as a complete unit
Equipment is fully assembled in our factory and delivered as a complete unit, ready to put in place.
On-site commissioning
Once the equipment arrives, our own engineers commission it on site.
Online training
We guide commissioning and train your operators online.
One-year warranty
Equipment comes with a one-year warranty, and after-sales issues are handled directly by the factory.
How we work with you
One unit, from first conversation to production
Tell us your needs
Share your product, throughput, sterilization requirements and site conditions.
Selection and design
Our engineers decide the equipment type, heat transfer area and process configuration.
Manufacturing
Manufactured and assembled in our Shanghai Baoshan factory.
Delivered as a complete unit
The complete unit is shipped to your plant.
On-site commissioning
Our engineers commission it on site until it runs as it should.
Training and after-sales
Operators are trained online, and the equipment has a one-year warranty.
FAQ
About delivery and after-sales
Didn't find your answer? Use the online inquiry in the bottom-right corner and an engineer will reply.
Can the equipment be customized to our process?
Yes. Equipment is configured for your product, throughput and process, with no need to fit a fixed model.
Can it connect to our existing production line?
Yes. The design follows the connections and pipework of your existing line, so the equipment connects directly when it arrives.
How is the equipment delivered and installed?
It is fully assembled in our factory and delivered as a complete unit, then commissioned on site by our engineers.
How are operators trained?
We guide commissioning and train your operators online.
How long is the warranty?
Equipment has a one-year warranty.
Plate, tubular or scraped surface: how do I choose?
It mainly depends on the product. Free-flowing liquids such as milk, juice and soy sauce usually suit plate units; concentrates and more viscous products suit tubular units; high-viscosity products and those with fruit pieces or fibre suit scraped surface units. If you're unsure, tell us about your product and our engineers will advise.
What about price and lead time?
Price and lead time depend on the equipment type, throughput and configuration. Leave your contact details and an engineer will send a quotation and delivery schedule for your needs.
Equipment questions? Ask an engineer directly
For selection, quotations, lead times or after-sales, leave your contact details and an engineer will reply as soon as possible.